Refund policy

Festivals Direct Ltd Returns and Refund Policy

30-Day Return Window: At Festivals Direct Ltd, we value your satisfaction. If you are not completely satisfied with your purchase, we accept returns within 30 days from the date of purchase.

Return Eligibility:

1. To be eligible for a return, the item must be unused and in the same condition as when you received it.
2. Returns are only accepted for items that were purchased directly from Festivals Direct.
3. Sale items are exempt from returns and refunds.

Customer Responsibility:

1. Customers are responsible for the cost of return shipping unless the return is due to an error on the part of Festivals Direct.
2. Ensure that the item is securely packaged to prevent damage during transit.

Restocking Fee: All returns may be subject to a 10% restocking fee. This fee will be deducted from your refund.

Refund Process:

1. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Mistakes by Festivals Direct: If you received an incorrect or defective item due to our error, please contact our customer support team immediately. We will cover the return shipping costs and provide you with a replacement or a full refund.

Contact Us: If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at info@festivals-direct.com or 02071831310.

We appreciate your business and are committed to providing you with high-quality cleaning supplies and excellent customer service.

Note: This Returns and Refund Policy is subject to change without notice. Please refer to our website for the most up-to-date policy.